Apple Updates Support App With Repair Cost Estimates in Some Locations
Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations.
When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options.
Tapping on a common repair like a cracked screen, a cracked back, or battery service will provide an estimate of what the repair might cost alongside options to book a repair. There are no cost estimates for more complicated repairs like liquid damage or camera not working as expected.
In the "My Devices" section, Apple has also added a new text entry box when you tap on a device. The box lets you tell Apple what's happening with your device in your own words, making it easier to find the support option that you need.
The Apple Support app always had a similar option after selecting a specific repair option, but now you can type in what you're looking for ahead of time for a more streamlined experience. Apple's full release notes for the update are below:
- Tell us what's happening in your own words to get relevant support options
- See price estimates for common repair topics in select locations
- App now available and translated for users in Ukraine
- Performance enhancements and bug fixes
The Apple Support app can be downloaded from the App Store for free. [Direct Link]
Popular Stories
Apple today released several open source large language models (LLMs) that are designed to run on-device rather than through cloud servers. Called OpenELM (Open-source Efficient Language Models), the LLMs are available on the Hugging Face Hub, a community for sharing AI code. As outlined in a white paper [PDF], there are eight total OpenELM models, four of which were pre-trained using the...
Apple is set to unveil iOS 18 during its WWDC keynote on June 10, so the software update is a little over six weeks away from being announced. Below, we recap rumored features and changes planned for the iPhone with iOS 18. iOS 18 will reportedly be the "biggest" update in the iPhone's history, with new ChatGPT-inspired generative AI features, a more customizable Home Screen, and much more....
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Apple has dropped the number of Vision Pro units that it plans to ship in 2024, going from an expected 700 to 800k units to just 400k to 450k units, according to Apple analyst Ming-Chi Kuo. Orders have been scaled back before the Vision Pro has launched in markets outside of the United States, which Kuo says is a sign that demand in the U.S. has "fallen sharply beyond expectations." As a...
Apple is finally planning a Calculator app for the iPad, over 14 years after launching the device, according to a source familiar with the matter. iPadOS 18 will include a built-in Calculator app for all iPad models that are compatible with the software update, which is expected to be unveiled during the opening keynote of Apple's annual developers conference WWDC on June 10. AppleInsider...
Best Buy is discounting a collection of M3 MacBook Pro computers today, this time focusing on the 14-inch version of the laptop. Every deal in this sale requires you to have a My Best Buy Plus or Total membership, although non-members can still get solid second-best prices on these MacBook Pro models. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a...
Top Rated Comments
For iPhone 12 and 13 units, this is no longer the case as Apple replaces the back only. But that's why replacing the back is so expensive in an iPhone 11 and earlier models.
How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?
I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.