BEOGRAD, 20. septembar 2012. \u2014 HP objavljuje da Telef\u00f3nica, tre\u0107i najve\u0107i telekomunikacioni operator u svetu, koristi HP-ovu tehnologiju da bi svojim korisnicima ponudio unapre\u0111eni mobilni \u0161irokopojasni pristup internetu.<\/p>\n
Telef\u00f3nica je 2011. godine pokrenula inicijativu za br\u017ee i efikasnije re\u0161avanje probleme vezanih za mre\u017eu i kvalitet usluga. Osnovni izazov je bio da se izvuku vredne informacije o korisnicima iz velike koli\u010dine podataka sme\u0161tenih na razli\u010ditim mestima. Kompaniji je bio potreban analiti\u010dki alat koji je okrenut korisnicima, koji je skalabilan i koji se lako primenjuje.<\/p>\n
Telef\u00f3nica se odlu\u010dila za HP Customer Experience Assurance (CEA) \u2014 sveobuhvatno re\u0161enje za analizu mre\u017ee i pra\u0107enje korisni\u010dkog iskustva, koje su razvili HP i Zhilabs \u2014 kako bi unapredila ugo\u0111aj korisnika i samim tim pove\u0107ala njihovu lojalnost a smanjila napu\u0161tanje mre\u017ee. Pored toga, novo re\u0161enje omogu\u0107ava sni\u017eavanje tro\u0161kova sektora za brigu o korisnicima. Kompanija \u0107e HP CEA pokretati postepeno u svim svojim sistemima u Americi i Evropi.<\/p>\n
HP Customer Experience Assurance re\u0161enje omogu\u0107ava:<\/p>\n
prikupljanje podataka o mre\u017ei iz vi\u0161e izvora,<\/p>\n
napredno izve\u0161tavanje o mre\u017ei i kvalitetu usluga radi pore\u0111enja i analiza u realnom vremenu,<\/p>\n
pregled svih podataka o korisnicima, upotrebi, kvalitetu usluge i radu mre\u017ee.<\/p>\n
Zahvaljuju\u0107i ovom re\u0161enju plansko odeljenje kompanije Telef\u00f3nica razvija br\u017ee i efikasnije sisteme za garantovanje kvaliteta usluga. Kompanija mo\u017ee i da smanji ukupnu cenu vlasni\u0161tva zahvaljuju\u0107i u\u0161tedama ostvarenim zbog primene postoje\u0107ih sredstava.<\/p>\n
\u201cDaju\u0107i nam dubinski uvid u pona\u0161anje korisnika u realnom vremenu, HP CEA nam omogu\u0107ava da kreiramo mnogo bolje korisni\u010dko iskustvo\u201d, rekao je Enrique Blanco, globalni CTO, Telef\u00f3nica. \u201cHP i Zhilabs su razumeli na\u0161 problem, i tesno su sara\u0111ivali sa nama na pripremi koncepta, a potom su nam isporu\u010dili pravu kombinaciju mo\u0107nog softvera, konsultantskih usluga i integracije sistema, kao i sveobuhvatno upravljanje projektom.\u201d<\/p>\n
\u201cTelekomunikacioni operatori moraju temeljno razumeti korisni\u010dko iskustvo pre nego \u0161to ga mogu unaprediti kroz personalizovane usluge\u201d, rekao je David Sliter, potpredsednik i generalni direktor, Communications, Media and Entertainment, HP Enterprise Services. \u201cHP OSS Transformation and Actionable Customer Intelligence ponuda sadr\u017ei velik broj re\u0161enja za upravljanje korisni\u010dkim iskustvom, koja operatorima kao \u0161to je Telef\u00f3nica omogu\u0107avaju da podatke o korisnicima pretvore u vredne, personalizovane usluge.\u201d<\/p>\n
HP najavljuje i zna\u010dajno unapre\u0111enje nekoliko re\u0161enja koja su vezana za upravljanje korisni\u010dkim iskustvom u oblasti telekomunikacija, medija i zabave.<\/p>\n
Vi\u0161e informacija o HP-ovim re\u0161enjima za operatore dostupno je na adresi www.hp.com\/go\/oss.<\/p>\n
HP-ov najva\u017eniji doga\u0111aj za korisnike za region Evrope, Bliskog istoka i Afrike, HP Discover, \u0107e se odr\u017eati od 4 do 6. decembra u Frankfurtu u Nema\u010dkoj.<\/p>\n
O HP-u<\/p>\n
HP stvara nove mogu\u0107nosti da bi tehnologija ostvarila zna\u010dajan uticaj na ljude, preduze\u0107a, dr\u017eave i dru\u0161tvo. Kao najve\u0107a tehnolo\u0161ka kompanija na svetu, HP objedinjuje ponudu koja obuhvata re\u0161enja za \u0161tampu, personalne ra\u010dunare, softver, usluge i IT infrastrukturu radi re\u0161avanja korisni\u010dkih problema. Vi\u0161e informacija o kompaniji HP (NYSE: HPQ) potra\u017eite na www.hp.com<\/p>\n
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP\u2019s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP\u2019s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2012 and HP\u2019s other filings with the Securities and Exchange Commission, including HP\u2019s Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.<\/p>\n
\u00a9 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.<\/p>\n","protected":false},"excerpt":{"rendered":"
BEOGRAD, 20. septembar 2012. \u2014 HP objavljuje da Telef\u00f3nica, tre\u0107i najve\u0107i telekomunikacioni operator u svetu, koristi HP-ovu tehnologiju da bi svojim korisnicima ponudio unapre\u0111eni mobilni \u0161irokopojasni pristup internetu. Telef\u00f3nica je 2011. godine pokrenula inicijativu za br\u017ee i efikasnije re\u0161avanje probleme vezanih za mre\u017eu i kvalitet usluga. Osnovni izazov je bio da se izvuku vredne informacije o korisnicima iz velike koli\u010dine podataka sme\u0161tenih na razli\u010ditim mestima. Kompaniji je bio potreban analiti\u010dki alat koji… <\/p>\n